Shipping & Returns
My Sister’s Cottage Shipping and Return Policies:
All items ship within 1-3 business days. If all your items are in stock, then we will ship your item(s) within 1 business day.
We ship all our items through USPS priority or UPS depending on weight. Once your items are dropped off at the post office, they are no longer in our control, and we take no responsibility for them. You will be emailed a tracking number once your order is shipped.
We offer FREE SHIPPING on orders over $75 and FREE RETURNS if needed on all purchases that are over $100. Yep, you heard that right, but listen closely, as there are exceptions to this... because this is no small feat for a new company.
Return Policy: All items are for STORE CREDIT OR EXCHANGE
We offer FREE RETURNS on clothing item(s) from your order, if you spent more than $100 on the original order.
We offer RETURNS AT YOUR COST for purchases less than $100.
You MUST contact us within 30 days of receiving your item to let us know you would like to return an item, as this gives us enough time to be able to resell it (because our items do sell out fast, and we may not be offering that item much longer). All items must be postmarked back to us within 35 days.
*Sister’s Agreement: We ask that you do not return an item that has been worn, washed, no tags on it, etc. This includes but is not limited to, make-up, smoke smell, pet hair, perfume, deodorant, etc.. Do not use the shoe box as the shipping container (that is a deal breaker). You wouldn’t want us to wear your clothes and hang them back up in your closet, and we kindly ask the same from our sisters.
If there was a problem when it arrived, that’s totally different. Please let us know at Hello@shopmysisterscottage.com. We love you!!
Exclusions for returns:
All sale items are FINAL SALE. We give them at lower prices in order to make room for new finds for our sisters. If a sale item doesn’t work out for you, perhaps you could gift this item to a friend or a family member?! If the item has a defect, please email us within 3 business days at Hello@shopmysisterscottage.com.
Personal items include bra, undies, basics, masks, mask accessories, jewelry, slips, cosmetics, socks, swimsuits, etc. Would you like to wear underwear worn by a stranger? Girl, no way! If you feel there is a unique circumstance, please email us.
Please check the washing instructions tag found on the inside of the neck, inseam near the abdomen, or product description page.
Please note: “hand wash” actually means to wash it with your hands, not the "hand washing cycle" in your washing machine. We’d hate for you to lose a newly purchased item by incorrectly washing it.
If you are not completely satisfied with the type/quality of the fabric when you receive your item, just send it back for a full refund (please see above for refund instructions). A better option is to check the washing instructions on the product description page before purchasing!
We want you to love your purchase with us. If you are not completely satisfied please fill out a return form and let us know you would like to exchange an item. We will try to hold the new item for you so that it does not get sold out. All exchanges must be processed within 30 days of purchase. If your original order was over $100 we will be happy to send you a return label on us and send you the corrected item with free shipping, too. If your original purchase was not over $100 please send the item back at your shipping expense and we will be happy to mail you the new item with free shipping.
When we receive your return, we will issue you a store credit or process an exchange for you, whichever you prefer.
Defective and Damaged items:
We are so sorry! We are not perfect, and we don’t claim to be. We try to carefully inspect all our items before sending them to our awesome sister’s, but we can sometimes miss things. We want to make it right for you! The return label is on us.
Defective items MUST be reported via email within 3 days of receiving the item.
IMPORTANT NOTE: If you send back a defective item without first informing us, it will be considered "wear and tear" and no refund will be given.
Please follow these steps for defective items:
1. Please email us at Hello@shopmysisterscottage.com with a picture of the damaged item.
2. We will then email you back with return instructions.
3. If we still have the item in stock, we will send you another one, once we receive the damaged one back from you. If we no longer have that item in stock, we will let you choose another item or give you a store credit.